Return Policy
Return conditions
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to return
Please obtain a return authorization by contacting customer service at headmallcn@gmail.com. Be prepared to provide your order number and a brief description of the reason for the return.
About the returning address, we will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 bussiness days.